It’s 2:40am on Friday morning, October 27, 2017.
I stumble out of bed, trying not to wake up my wife who is sleeping next to me. The bright white light of my iPhone 7 Plus’ screen temporarily blinds me. You might be wondering why am I up this early? “It’s just a phone” never crosses my mind. For me, the new iPhone X represents the new high water mark for what is possible for cutting edge tech gadgets.
Like many of you, as 3:01am eastern time, 12:01am pacific, rolls around, I begin frantically refreshing apple.com and the iOS Apple Store App. (Can we still call the iOS Apple Store app the “Apple Store” app?) The minutes tick by. 3:03am, 04, 05, 06. Double-click Home. Swipe up. Relaunch. Repeat. iPhone. iPad. iMac. If you didn’t know better, you’d think I was having some kind of OCD episode. 3:07am, 3:09, 3:13am. “Come on, Apple! Let’s get going! They’re selling out!” I mutter in frantic hushed tones to myself while hunched over my computer desk.
Finally! 3:15am, and the iOS Apple Store loads. I stab at my iPhone screen trying to get to my Favorites List, which has my iPhone X configuration saved. iPhone X, Space Grey, 256GB. I can’t wait to get my hands on iPhone X. Face ID looks so cool! I can’t wait to try it. The app lags. I confirm my Sprint account details. “Hurry up, already!”
And just like that, things go bad. The Sprint servers crumble under the onslaught that is iPhone X pre-orders. “We’re sorry. This feature is momentarily unavailable. Please try again later. OK.” I force quit the Apple Store app. I try again. No luck. I grab by iPad. The same. Surely, my iMac and Safari can get the job done, but it was more of the same. Noooo!
Clutching my iPhone 7 Plus, I feverishly try again. And, again. And, again, until a new error message appears.
“We are unable to connect at this time. We’re sorry. There was a problem connecting to the carrier’s server. Please try again in a few minutes.”
My hopes of getting an iPhone X on launch day, next Friday, November 3, seemed dashed. It’s 3:55am, and I can’t even get my cellular account verified. Maybe if I just make a cup of coffee and then try everything would be better. Then, at 4:10am, Sprint sounds out a tweet that their servers are being worked on. The Apple website is showing shipping times for iPhone X at 4-5 weeks. Then, 5-6 weeks. I’m crushed.
I get ready for work. I try to keep it all in perspective. I’m freaking out about getting a new cell phone. It’s just a phone. There’s nothing wrong with my current cell phone. Well, nothing, except that it isn’t the super cool iPhone X. “Get it together, Grassia,” I keep telling myself. I say a little prayer to God, thanking Him for all that he has given me. My family. My health. A good job. A roof over our head. These are truly the important things in life.
Still, nothing. In a fit of rage, I tell myself that I’m switching to Verizon. I hate Verizon and AT&T, but their customers have their pre-orders already. Ok, let me check just one more time before I have to go to work.
Success!! The Apple Store app on my iPhone finally is able to validate my Sprint account! I add the Midnight Blue iPhone X Leather Case to my digital shopping bag. Miraculously, the app is showing that iPhone X is still available for in-store pick up. At my preferred store no less – Apple Trumbull! (No disrespect to my friends at Apple New Haven, Stamford, or Danbury!)
Holding my iPhone in my left hand, I poke the Buy with Apple Pay button with so much excitement, I thought my right index finger was going to pierce the screen. A few more taps and a Touch ID thumb print later, my order confirmation screen appears. I’m getting my iPhone X!
I send my Dad an iMessage with my confirmation screen. He was going to place his order this morning too.
“How did you get your order #” was his reply? How?! From the app confirmation screen and email. A quick phone call later and I realize his order didn’t go through. A brief detour for more coffee and I manage to untangle my Dad’s order. Guess what? His Verizon iPhone X is still in stock at Trumbull. Then I realize, we’re both getting our new iPhone Xs on the same day. At the same store, at the same time! It’s time to break out our Apple Trumbull t-shirts for another road trip!
This is craziness, to be sure. It’s an insanely expensive cell phone. An insanely great iPhone, yes. But I wouldn’t have traded the experience with my Dad for anything!
Get ready Apple Trumbull team, that crazy guy and his father well be back again real soon!