apple · ios · ipad · iphone · ipod touch · maps

Apple Apologize for Disappointing Maps App

Apple’s CEO, Tim Cook, as posted and open letter apologizing Maps upgrade in iOS 6.  The letter appears below.

To our customers,



At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

[Via Apple.com…]

apple · itunes · itunes store · mac · mac os x · windows

Apple’s Ping Service Closes Down Today

The iTunes Ping service has closed.  More commonly referred simply as Ping, was Apple’s attempt at a social media service integrated with the iTunes Store.  Ping was available in iTunes for Mac and Windows PCs.
Users were greeted with a simple message in iTunes stating that the service has closed.  Ping was a service that allowed iTunes users share and discover new music and old favorites.  It was also intended as a way for artists to connect with their fans and offer updates on what they were doing and when they would be touring.
Ping turned out to be one of Apple’s rare disasters with low adoption and usage rates.  It was also widely held that Apple had originally intended to have iTunes integrate with social media giant Facebook, but a deal could not be reached between Apple and Facebook.  The cost of the licensing agreement for the interface to Facebook was rumored to be the cause of the disagreement.
iTunes Ping was launched on September 1, 2010.
apple · apple store · att · iphone · sprint · verizon

iPhone 5 First Weekend Sales Top Five Million

Not bad for three days of sales.

CUPERTINO, California—September 24, 2012—Apple® today announced it has sold over five million of its new iPhone® 5, just three days after its launch on September 21, and more than 100 million iOS devices have been updated with iOS 6, the world’s most advanced mobile operating system. iPhone 5 is available in the US, Australia, Canada, France, Germany, Hong Kong, Japan, Singapore and the UK, and will be available in 22 more countries on September 28 and more than 100 countries by the end of the year. Demand for iPhone 5 exceeded the initial supply and while the majority of pre-orders have been shipped to customers, many are scheduled to be shipped in October.

“Demand for iPhone 5 has been incredible and we are working hard to get an iPhone 5 into the hands of every customer who wants one as quickly as possible,” said Tim Cook, Apple’s CEO. “While we have sold out of our initial supply, stores continue to receive iPhone 5 shipments regularly and customers can continue to order online and receive an estimated delivery date. We appreciate everyone’s patience and are working hard to build enough iPhone 5s for everyone.”

iPhone 5 is the thinnest and lightest iPhone ever, completely redesigned to feature a stunning new 4-inch Retina™ display; an Apple-designed A6 chip for blazing fast performance; and ultrafast wireless technology*—all while delivering even better battery life.**

* LTE is available through select carriers. Network speeds are dependent on carrier networks, check with your carrier for details.
** Battery life depends on device settings, usage and other factors. Actual results vary.

[Via Apple PR…]

apple · editorial · iphone · rumors · scuffgate

Editorial: iPhone 5 "Scuffgate", Really?

Via BGR.com
Ok, I think that this is a bit much.  The iPhone 5 was released this past Friday and customers are already getting their pitchforks out for “Scuffgate”.
What is scuffgate?  That is this year’s “major design flaw” after the iPhone 4’s “antennagate.”
Oh my God!  Yes, if you take a sharp object and start scraping it on the back of your iPhone 5, yes, it’s going to get scratched!  Duh!
Yes, the anodized aluminum coating is going to wear off over the normal use life of the iPhone 5 if you chose to use it without a case.  That’s to be expected.  Don’t like your gear getting banged up, knocked around, or nicked?  Put it in a case.
Shove your caseless iPhone in your jeans pocket with your lose change, rings, or car keys? Yup, it’ll get scratched up.
You took a sharp metal object, say a Liquidmetal SIM card tray pin, and rubbed the sharp end on the back of your new black iPhone 5 you say?  Yup, it’s going to get scratched up!  What were you expecting would happen?
Come on people, the iPad is “magical,” not the iPhone.  The iPhone 5 also doesn’t have a “molecular bonded shell” like KITT had in the 1980’s TV show, “Knight Rider.”
People who are opening up the box an taking their iPhone out for the first time and finding scratches and nicks in the metal casing, yes, those people have legitimate complaints.  People taking sharp objects to the unprotected metal plating don’t.
Via AppleInsider.com
Ok, lets try to put this in perspective.  You go out and buy a new car.  Are you going to take the keys and rub them, sharp side to the paint, down the side of your new car?  No!  Why not? Because it will scratch the paint! So, no, of course you’re not going to do that.  And if you did, you can’t go running back to the deal and demand a refund.  They know you did it.  Same thing applies here.
To be fair, I’m not defending Apple.  If they are shipping out iPhone 5 handsets that have paint chips, nicks, or other types of scratches or defects in the paint or metal band around the phone, they should be fixing it.  Me?  I’m a use it in a case kind of guy, because, honestly, I don’t like my gear getting all scratched up.  To get the iPhone 5 you had to either sign a 2-year contract with your wireless provider or shelled out $300+ to get the phone off contract so you really need to take care of the hardware.
Let’s lighten up on the gear, ok, folks?  This stuff isn’t indestructible.
apple · iphone · ipod touch

Apple EarPods Unboxing

I was at the Grand Central Terminal Apple Store this evening and I picked up a pair of the new EarPods.

I know what you’re thinking, “I hate Apple’s ear buds!”  Ok, that’s fine, but I actually like them, so I’m OK spending the $29.99 for the redesigned EarPods.  I find them even more comfortable to wear than the previous generations and the sound quality is better than the ear buds that came with my iPhone 4S last year.  That said, if you are serious about your music, don’t even bother with the stock earbuds and get yourself some quality earbuds or over the ear headphones.  You’ll be glad you did.

apple · ios · iphone · retail

Apple 5th Ave Store on iPhone 5 Eve

I was in Manhattan late last night/early this morning to try to get a few pictures of the massive glass cube that marks Apple’s 5th Ave 24-hour retail location.  What I was greeted by was Apple employees getting ready to launch the iPhone 5 at 8am Friday morning.

As you can see from the photos, the iconic glass cube is shrouded in a black curtain.  Before big launch events, Apple tends to block out the windows while they are setting things up.  In the case of the 5th Ave store, the whole above ground structure is cloaked.

While it ruined my chance at an evening shot of the store, you can see that people are getting in line, NYC police are on the scene.  While I didn’t get a picture of them, street vendors are selling hot dogs and the such and a local news crew is on hand too.